Frequently Asked About Our Privacy Policy
Your profile and play history are deleted within 30 days of closure. Payment records tied to deposits and withdrawals are kept for regulatory purposes as required by Indonesian financial law. You can download your full data export before closing if you wish to keep a copy.
We share your data only with payment processors (DANA, OVO, GoPay, QRIS partners), fraud detection services, and authorities where local law permits. We do not sell or rent your information. Marketing partners receive only anonymised, aggregated insights—never your personal details.
Deposits are encrypted end-to-end and processed through official payment gateways. We do not store your payment app credentials; each transaction is verified independently. Withdrawal requests require additional identity checks before funds are processed back to your wallet.
We use cookies to keep you logged in, prevent fraud and improve lobby performance. Some cookies are essential; others are optional and can be disabled in your browser. Disabling optional cookies will not prevent you from playing, but may limit personalisation.
Yes. Open your account settings and select 'Download My Data'. Your export includes registration details, login history, deposit and withdrawal records, play sessions and any notes our support team has logged. The file arrives within 5 business days.
Active account data is kept only while your account is open. After closure, financial records (deposits, withdrawals) are retained for 7 years where local law requires it. Personal contact details are deleted within 30 days unless you request deletion sooner.
Contact live chat immediately or email support. We will freeze your account, reset your password and investigate. Players in Semarang and Makassar can reach us 24 hours a day via the chat widget. Do not share your password or one-time codes with anyone, including support staff.
