Reference

How We Handle Your Account and Data

Our legal framework exists to protect your account, your withdrawals and your personal information.

Account security enforcedData retention transparentPayment verification step-by-stepLocal compliance anchored
Explore the Lobby Read FAQ
slotzeus How We Handle Your Account and Data
REACH US DIRECTLY

How to Contact Us About Legal Matters

Live Chat Open your account and head to the support tab in the lobby.
Email Verification Send account-related legal requests to [email protected].
Account Settings Log in, open Settings, and navigate to Legal Requests.
HOW WE PROTECT YOU

Data Handling, Security and Your Rights

Encryption in Transit

All deposits via DANA, OVO, GoPay and QRIS, and withdrawals to your linked account, travel through 256-bit SSL encryption. We never store full payment details.

Two-Factor Authentication

After you open an account, enable two-factor authentication in Settings. We'll send a code to your registered phone number before any withdrawal request clears.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby. You can disable non-essential cookies in your browser settings.

Data Retention Schedule

Login records are kept for two years; transaction history for seven years; dispute logs indefinitely. Personal identifiers are deleted 30 days after account closure.

Request Your Data

Open Settings, select Legal Requests, then Export My Data. We compile and send a CSV file within ten business days at no charge.

Account Dispute Resolution

Disagreements about transactions or account access are reviewed by our compliance team within 15 days. You can escalate to local regulatory bodies if unresolved.

Your Legal and Account Rights

When you request a withdrawal via DANA, OVO, GoPay or QRIS, we send verification to your registered phone and email. Once confirmed, funds transfer within 24 hours. If you dispute the transaction, contact your bank first; we'll provide our transaction log to your bank's fraud team within three business days.

Yes. Open your account, go to Settings, then Legal Requests. You can view all personal information we hold, request corrections, download a full data export, or withdraw consent to marketing communications. We process requests within ten business days.

We retain transaction records and login history for seven years to comply with anti-money-laundering regulations. Dispute logs and chat transcripts are stored indefinitely. When you close your account, personal identifiers are erased within 30 days unless a legal hold is in place.

When you close your account, any available balance is refunded to your original payment method within five business days. Account data is archived for two years then permanently deleted. Closure requests are processed within 48 hours of submission through your Settings.

Access depends on local law. Players in Makassar, Semarang and across Indonesia can open accounts where local law permits. Eligibility to deposit via DANA, OVO, GoPay or QRIS is determined at registration. We verify your location at signup and before first withdrawal.

All DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end using 256-bit SSL. We never store full card numbers or bank details. Enable two-factor authentication in Settings for an extra security layer on withdrawals.

Yes. Contact [email protected] with your account number and request an audit. Our compliance team will provide a signed statement of your balance, deposit history and withdrawal records within seven business days at no cost.

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